What is Your Returns / Refund Policy?
If a product is wrongly described, different from a sample shown or doesn't do what it is supposed to do, you may choose between a replacement, store credit or refund. Online Performance Autos will pay all freight charges. Please note the incorrectly sent item will need to be returned in original condition.
All items come with a full manufactures guarantee against manufacturing defects. Manufacturers will have the final decision on warranty issues. Clearance items that are purchased through our store will have the warranty period that is in the item description.
How to request a return for defective or Warranty items.
STEP 1. Please contact us as soon as the problem arises via our online contact form or on 03 9703 1652 . stating your SALE number, the item(s) you wish to returning and details of the problem.
STEP 2. Our Customer Service Team will then issue a Return Authorisation Number (RA#) and provide you with a return instuctions. Please feature the RA# prominently on the outer packaging when you send it back to us. Please do not write the number on the item packaging itself. The RA# is valid for 30 days so please return the item immediately. We are not responsible for shipping charges to return the item to us or any damage or loss of product in transit.
STEP 3. Once the item is received by us, and provided the returned item meets our return / defective items criteria, we will provide you with a credit to your account, a replacement product or a full refund to your original method of payment. This will be done within 14 business days of receiving the item and will advise you of the outcome.
Change of Mind (Incorrect Item Ordered item).
If you change your mind about the product you purchased from Online Performance Autos, you are welcome to return the product to us for a full refund within 30 days. After 30 Days you will have the option of store credit.
For a credit to be issued, the item must be returned to us in it's original condition - undamaged and unopened, including the outer packaging. Once the item is returned and assessed, we will provide you with a credit for the product amount only (excludes delivery).
How to request a Change of Mind return.
STEP 1. Please contact us within 30 days of delivery of the item via our online contact form or on 03 9703 1652 stating your SALE number and the item(s) you are returning. Our Customer Service Team will then issue a Return Authorisation Number (RA#) by email which will contain all relevant return information.
STEP 2. Return the item to Online Performance Autos using the address provided. The RA# is valid for 30 days, so please return the item immediately. Please feature the RA# prominently on the outer packaging when you send it back to us. Please do not write the number on the item packaging itself.
You are responsible for all costs to facilitate the return of the item to us. Online Performance Autos does not accept any liability for returned items until they have been received by us. For high value items, we recommend using an insured and trackable delivery method. Please ensure the item is packaged securely and appropriately for postage.
STEP 3. Please allow 14 days for the return to be processed. Once the item has been received and assessed, we will provide a credit to your preferred method for the product amount (excludes delivery).
Australia’s Online Auto Parts Specialist